Direct Line

Connect with the Workshop

For order tracking, wholesale inquiries, or any questions about our single-ingredient chews, reach out directly. We're a family workshop, and we're here to help.

Our Promise

Clear Terms, No Surprises

We stand by the quality and integrity of every Bannister's chew. Here's what you need to know about our shipping and returns.

Fast & Reliable Shipping

Hassle-Free Returns

Dedicated Support

Orders ship within 1-2 business days. Track your package directly from your account. Free standard shipping on orders over $50.

Unopened packages can be returned within 30 days of purchase for a full refund. Your dog's satisfaction is our priority.

Need assistance with an order, a lost package, or have a specific question? Our family team is ready to help.