Policies & Customer Information

Shipping Policy

We currently ship within the United States. Orders are carefully packed and shipped as quickly as possible. Shipping times may vary depending on destination and carrier delays.

Free standard shipping on orders $65+.

Please double-check your shipping address before placing your order. Bannister’s Dog Chews is not responsible for delays caused by the shipping carrier or incorrect addresses provided at checkout.

Return & Refund Policy

Because our products are consumable dog treats and chews, we cannot accept returns of opened products. If your order arrives damaged, incorrect, or there is a problem with your order, please contact us and we’ll work with you to make it right.

Feeding & Safety Disclaimer

Always supervise your dog while enjoying any chew or treat. Choose products appropriate for your dog’s size, age, and chewing habits. Provide fresh drinking water at all times.

Remove and discard any chew that becomes small enough to swallow whole or presents a choking hazard. Natural products may vary in size, shape, color, and texture.

Bannister’s Dog Chews products are intended as treats or supplemental chews and are not intended to replace a complete and balanced diet.

Product Information

We specialize in simple, natural dog chews and treats with an emphasis on single-ingredient products. Because these are natural animal products, appearance and size will vary from piece to piece.

Product descriptions and ingredient information are provided on individual product pages. If your dog has food allergies or sensitivities, review the product information before feeding.

Privacy Policy

We respect your privacy. Information provided when placing an order or contacting us is used to process orders, provide customer service, and operate our business. We do not sell your personal information.

Payment information is processed through our website’s secure payment provider and is not stored directly by Bannister’s Dog Chews.

Questions or Problems With an Order?

Please use the Contact page on our website. We want you and your dog to have a great experience with Bannister’s Dog Chews.